Terms and Conditions

1. Introduction

Welcome to Loovie ("we," "us," "our," or the "Company"). Loovie is an AI-powered video creation platform available as a mobile application for iOS and Android devices (the "Service" or "App"). These Terms and Conditions ("Terms") govern your access to and use of our Service, including any content, functionality, and services offered through our mobile application and website located at https://loovie.app.

By using Loovie, you enter into a legally binding agreement with us. Please read these Terms carefully before using our Service. If you do not agree to these Terms, you must not access or use our Service.

These Terms apply to all users, including visitors, registered users, and subscribers to our paid services. Additional terms may apply to specific features or services, which will be disclosed to you when you access those features or services.

2. Acceptance of Terms

By accessing or using Loovie, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. Your continued use of the Service constitutes your ongoing acceptance of these Terms.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and your acceptance of these Terms will be treated as acceptance by that organization.

3. Eligibility

3.1 Age Requirements

You must be at least 18 years of age to create an account or use our Service. Loovie is not for children. A parent or grandparent may use Loovie to make a story together with a child, but the adult must hold the device, stay in control and remain responsible for the account and everything created with it. We may close any account we believe belongs to someone under 18.

3.2 Compliance

You must comply with all applicable laws and regulations in your jurisdiction. You are responsible for ensuring that your use of the Service is lawful in your country of residence.

3.3 Restricted Jurisdictions

The Service is not available in countries subject to embargoes or sanctions by Australia, the United States, the European Union, or other applicable jurisdictions. You represent that you are not located in such a country and are not on any government prohibited party list.

4. Account Registration and Security

4.1 Account Creation

To access certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.

4.3 Account Restrictions

You may not:

• Create multiple accounts for the same individual
• Share your account credentials with others
• Use another person's account without permission
• Create an account using false or misleading information
• Create accounts through automated means or bots

4.4 Third-Party Client Authorisation

Loovie supports the Model Context Protocol (MCP) and may issue scoped OAuth 2.0 access tokens to third-party applications you explicitly authorise (for example, AI assistants, agent frameworks, or developer tools that register via Dynamic Client Registration). You are solely responsible for (a) the applications you authorise, (b) all actions those applications take on your account while their authorisation is active, including credit consumption, content generation, project modification, and exports, and (c) revoking authorisation when no longer required. Revoking an authorisation prevents future actions but does not undo actions already taken, reverse credit spend, or recall generated content.

5. Service Description

5.1 Core Features

Loovie provides AI-powered video and audio generation services including:

• Text-to-video generation using AI models
• Image-to-video conversion
• AI music generation with customizable genre, mood, tempo, and lyrics
• Character library for consistent character creation
• Background library for scene consistency
• Timeline editor for multi-clip projects
• From Last Frame automation for seamless video continuity
• Fill the Gap auto-transition generation
• Caption generation and editing
• Video export in various formats and resolutions

5.2 Service Availability

While we strive to provide uninterrupted service, we do not guarantee that the Service will be available at all times. We may modify, suspend, or discontinue any aspect of the Service at any time, including the availability of any feature, database, or content.

5.3 Service Modifications

We reserve the right to modify or discontinue features, add new features, or change the Service's functionality without prior notice. Such changes may affect your stored content, projects, or credits.

5.4 Programmatic Access (MCP)

The Service includes a hosted Model Context Protocol endpoint that allows authorised third-party clients to invoke a defined subset of Service capabilities (such as generation, project editing, exports, and credit-balance reads) on your behalf. Programmatic access is part of the Service and these Terms apply in full to actions taken through it.

5.5 Bring Your Own Generation (BYO)

The Service includes an optional "BYO" mode in which you configure a compute endpoint that you own or rent (for example a self-hosted GPU or a cloud GPU instance) running compatible workflows. When BYO is enabled, Loovie forwards prompts, reference media, and configuration to the endpoint you nominate and receives generated media back. You are the controller of the endpoint and of any data processed there. Loovie does not operate, secure, or warrant the BYO endpoint.

6. Subscriptions and Credits

6.1 Subscription Tiers

We offer Free, Starter, Hobby, Creator and Studio plans, with paid plans billed weekly or monthly. What each plan includes, such as credits per period, rollover cap, resolution and project length, is shown in the app before you buy. All plans, including Free, export without a watermark.

We also offer one-time purchases that do not renew: credit packs, and a Day Pass. A Day Pass gives you Creator plan features and the number of credits shown in the app at purchase for up to 24 hours from purchase, or until those Day Pass credits are used, whichever comes first. Credits from a Day Pass that are not used within 24 hours expire and are not refunded, except where required by law.

6.2 Credit System

Our Service operates on a credit-based system:

• Credits are the unit you spend on generations. The credits a generation uses depend on the quality tier or model, length, resolution, audio, reference media and other options you choose, and can differ greatly between options. The app shows the credit cost for the options you have chosen before you confirm each generation.
• Video counts shown on purchase screens, such as "about 9 videos", are estimates only. They are based on the clip length and settings stated on that screen. They are not a guaranteed number of videos, and longer clips, higher resolution, audio or other quality tiers can use more credits.
• Unused subscription credits carry over to your next billing period, up to your plan's rollover cap shown in the app. Credits above the cap expire at renewal. Credits from credit packs do not expire while your account is open. Day Pass credits expire 24 hours after purchase. Free and promotional credits expire as stated in the offer.
• If your subscription ends, your remaining subscription credits stay spendable for 14 days, and you keep them if you resubscribe within that time. After that they expire.
• If a generation fails on our side, its credits are returned to your balance automatically. If you cancel a generation while it is still queued and the app tells you its credits will be returned, they are returned. Credits are not returned for other cancelled generations, or for a generation that completes but is not what you wanted.
• Credits are non-transferable between accounts
• Exports do not consume credits
• Unused credits have no cash value and cannot be refunded, except where required by law

6.3 Auto-Renewal

Weekly and monthly subscriptions renew automatically at the price shown at purchase, or at any new price notified under section 6.4. Apple or Google charges your store account at the start of each period unless you turn off auto-renew at least 24 hours before the current period ends, in your App Store or Google Play subscription settings. You keep access and your remaining credits until the end of the period you paid for.

6.4 Price Changes

We may change subscription prices with 30 days' notice. Price changes will take effect at the start of your next billing period. Where required by the app store, the store will ask for your consent to a price increase, and if you do not consent your subscription will not renew.

6.5 Referral rewards

If you refer another person, we may grant you a share of the credits from their later purchases. The person you refer may receive a limited number of free video generations. Those rewards are promotional. They have no cash value, they cannot be transferred, and we may change, cap, or end the program at any time. A reward can be withheld or reversed if the purchase is refunded, if the referral breaks these terms, or if we believe the account is being used to farm rewards. Free generations are limited by resolution, duration, and the kind of request, and a failed generation is returned to your balance. Rewards from a purchase are currently held for 14 days before they are paid to your balance, and a refund during or after the hold can reverse the reward. You can earn rewards from a referred person's purchases for a window that is currently 12 months, and there is a monthly cap on the credits you can earn through referrals. If you delete your account, any rewards that have not yet been released are forfeited, while credits already paid to your balance stay with it.

6.6 Partner referral bonus

If you join Loovie through a Loovie partner's link or code, you may receive free Max Speed video generations when you create your account, and extra bonus credits on your first credit pack purchase. The free videos are a small number set by Loovie, granted once when your account is created, and Loovie may change the number, set it to zero, or limit or stop the offer at any time, for example for suspected misuse. They are promotional, have no cash value, cannot be transferred and are not a discount on any price. The bonus credits are calculated as a percentage of the credits in that pack. The percentage is set by Loovie and may change or be set to zero. The first pack bonus applies once per account, to your first credit pack only. Subscriptions, Day Passes and promotional grants do not qualify. Bonus credits are promotional, have no cash value and cannot be transferred. If the qualifying purchase is refunded, the bonus credits are removed from your purchased credit balance, up to the amount remaining in it, and the bonus is not granted again.

7. Payment Terms

7.1 Payment Processing

Payments are processed through the Apple App Store or Google Play. By providing payment information, you authorize us to charge the applicable fees to your payment method.

7.2 Billing

You agree to pay all fees associated with your subscription plan. Prices are charged in the currency shown by the App Store or Google Play at purchase. The store shows whether applicable taxes are included. You are responsible for any other taxes and fees associated with your subscription.

7.3 Failed Payments

If payment fails, we may suspend or terminate your access to paid features. You remain responsible for any uncollected amounts.

8. Refunds and Cancellations

8.1 Subscription Cancellation

You may cancel your subscription at any time through the subscription settings of the app store you subscribed with (the App Store or Google Play). Cancellation takes effect at the end of the current billing period, and you will retain access to paid features until then.

8.2 Refund Policy

In compliance with Australian Consumer Law:

• Refunds are provided where required by law
• If the Service has a major failure that cannot be remedied
• If the Service is significantly different from what was described
• Credits purchased are generally non-refundable unless required by law

8.3 App Store Policies

Purchases made in the App Store or Google Play are billed by Apple or Google, and refund requests for them are decided by Apple or Google under their policies. We do not control these policies. When you ask Apple or Google for a refund, they may ask us for information about the purchase and whether its credits have been used, and we may provide it. Nothing in these Terms limits your rights under the Australian Consumer Law.

8.4 Credits When a Purchase Is Refunded

If Apple or Google refunds a credit pack, you no longer have paid for those credits, so we remove them from your purchased credit balance. This is how it works:

• We remove up to the number of credits that came with the refunded pack, and any bonus credits that were granted because of that purchase (for example a first-pack or Comeback Boost bonus).
• We remove these credits from your purchased credit balance. That balance is a single pool: it also holds credits from your other credit packs, bonus credits and referral rewards. The credits we remove can therefore include credits that came from those sources, but never more than the refunded pack and its bonus gave you.
• We never take your balance below zero. If your purchased credit balance holds fewer credits than the pack gave you, we remove what is there and nothing more.
• If only part of a purchase is refunded, we remove a matching share of its credits.
• We do not remove credits from your subscription allowance or from a Day Pass.
• We do not ask you to pay for credits you have already used, and we do not take credits from your future purchases to make up for them.
• If the refund is reversed, we restore the pack credits we removed. Bonus credits that were removed because of the refund are not restored.
• If the refunded purchase earned a referral reward for the person who invited you, we also cancel or remove that reward.

If a subscription or Day Pass is refunded, we may remove the credits that came with it in the same way.

If, twice within 12 months, a credit pack you bought is refunded at a time when your purchased credit balance no longer holds all of that pack's credits because credits had already been used, we may stop offering credit packs to your account. Your existing credits, your subscription and any Day Pass are not affected, and you can still buy a subscription or Day Pass. Contact us at support@loovie.app and we will review your account.

If you think a refund should not affect your credits, for example because a generation failed or did not work as described, contact us at support@loovie.app and we will look at your case. This section does not limit your rights under the Australian Consumer Law.

9. Content and Intellectual Property

9.1 Our Intellectual Property

The Service, including its design, features, and content (excluding user-generated content), is owned by Loovie and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service.

9.2 Trademarks

"Loovie" and our logo are our trademarks. You may not use our trademarks without our prior written permission.

9.3 Feedback

Any feedback, suggestions, or ideas you provide about the Service become our property and may be used without compensation to you.

10. User-Generated Content

10.1 Your Content

You retain ownership of content you upload to the Service ("Your Content"), including text prompts, images, and other materials. However, by uploading content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display Your Content solely for the purpose of providing and improving the Service.

Content submitted to the Service by any third-party application you have authorised under section 4.4 is treated as Your Content, and the representations, licence grant, and responsibilities in this section 10 apply to it as if you had uploaded it directly.

10.2 Content Responsibilities

You are solely responsible for Your Content and represent that:

• You own or have the necessary rights to use and authorize us to use Your Content
• Your Content does not infringe any third-party rights
• Your Content complies with these Terms and all applicable laws

10.3 Content Monitoring

We may, but are not obligated to, monitor, review, or remove Your Content at our discretion if we believe it violates these Terms or applicable laws.

11. AI-Generated Content

11.1 Ownership of AI Output

Subject to these Terms and applicable law, you own the AI-generated videos created using the Service ("AI Output"), provided you have the rights to any input content used. We do not claim ownership of your AI Output.

11.2 AI Limitations

You acknowledge that:

• AI-generated content may contain errors, inaccuracies, or unintended results
• AI models may produce similar outputs for similar inputs from different users
• We do not guarantee uniqueness of AI Output
• AI Output may not be eligible for copyright protection in all jurisdictions

11.3 Responsible Use

You agree not to use AI Output to:

• Create deepfakes or misleading content about real persons
• Impersonate others or create deceptive content
• Violate any person's rights, including privacy and publicity rights
• Create content that violates these Terms or applicable laws

11.4 Third-Party AI Services

Our Service uses third-party AI providers, including Kie.ai and Fal.ai for video, image, and music generation, and OpenRouter for text generation. Your use of these features is subject to the respective third-party terms and limitations.

11.5 Application to Programmatic and BYO Use

Sections 11.1 to 11.4 apply to all AI Output, regardless of whether it was generated through the Loovie app, through the MCP API by an authorised client, or through a BYO endpoint. Content policies, responsible-use obligations, and prohibitions on deepfakes, impersonation, and unlawful content apply identically across all surfaces.

12. Prohibited Uses

You agree not to use the Service to:

• Violate any laws or regulations
• Create, distribute, or store illegal content
• Infringe intellectual property rights
• Create or distribute adult content, violence, or hate speech
• Harass, abuse, or harm others
• Create spam or unsolicited communications
• Engage in fraudulent or deceptive practices
• Attempt to gain unauthorized access to the Service or other systems
• Reverse engineer, decompile, or disassemble the Service
• Use automated systems or bots to access the Service
• Circumvent any content filtering or security measures
• Resell or commercially exploit the Service without authorization
• Create content depicting minors in any inappropriate context
• Generate content that could cause harm to individuals or groups
• Use the MCP API, or any third-party client you have authorised, to circumvent rate limits, quota, content filters, age gating, or other Service controls;
• Authorise an MCP client that you know or reasonably should know is malicious, deceptive, or designed to abuse the Service or other users;
• Use the Service to dispatch prompts, reference media, or output to or from a "Bring Your Own" (BYO) generation endpoint in a manner that violates the terms of service or acceptable use policy of the infrastructure provider hosting that endpoint (for example, your GPU cloud provider's AUP);
• Operate a BYO endpoint that processes content prohibited under section 11 or earlier in this section 12, regardless of where the endpoint is hosted.

Violation of these prohibitions may result in immediate termination of your account and legal action.

13. Privacy and Data Protection

13.1 Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our data practices as described in the Privacy Policy.

13.2 Data Security

We implement reasonable security measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

13.3 International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. By using the Service, you consent to such transfers in accordance with applicable data protection laws.

13.4 GDPR Compliance

For users in the European Economic Area, we comply with the General Data Protection Regulation (GDPR). You have rights to access, correct, delete, and port your personal data as outlined in our Privacy Policy.

14. Third-Party Services

14.1 Third-Party Integration

The Service integrates with third-party services including:

• AI providers (Kie.ai and Fal.ai for video, image, and music; OpenRouter for text)
• Payment processors (Apple, Google, RevenueCat)
• Authentication and database services (Supabase)
• Cloud infrastructure (Cloudflare)
• Error monitoring (Sentry)
• Analytics (PostHog)

14.2 Third-Party Terms

Your use of third-party services is subject to their respective terms and privacy policies. We are not responsible for third-party services or their practices.

14.3 Links to Third-Party Sites

The Service may contain links to third-party websites. We are not responsible for the content or practices of these sites.

14.4 User-Authorised Third-Party Clients

Third-party applications you authorise under section 4.4 (including but not limited to AI assistants and developer tools) are not Loovie vendors, are not contracted by, vetted by, or under the control of Loovie, and operate under their own terms and privacy policies. Loovie is not responsible for those applications' behaviour, security, retention, or handling of any data they receive in the course of acting on your account. Review each application's terms and privacy policy before authorising it.

15. Warranties and Disclaimers

15.1 Service "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, EXCEPT AS REQUIRED BY APPLICABLE LAW INCLUDING AUSTRALIAN CONSUMER LAW.

15.2 No Guarantee

We do not guarantee that:

• The Service will meet your requirements
• The Service will be uninterrupted or error-free
• The results obtained will be accurate or reliable
• Any errors will be corrected

15.3 Consumer Guarantees

Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies under the Australian Consumer Law or other applicable consumer protection laws that cannot be excluded.

15.4 BYO and Authorised Clients

Loovie makes no warranties, express or implied, regarding (a) the availability, performance, security, output quality, or privacy practices of any BYO endpoint, or (b) the behaviour, reliability, or compliance of any third-party application you have authorised. Use of either is at your sole risk, subject to consumer guarantees that cannot lawfully be excluded.

16. Limitation of Liability

16.1 Maximum Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIMS UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

16.2 Exclusion of Damages

WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, OR GOODWILL.

16.3 Exceptions

These limitations do not apply to liability that cannot be excluded or limited under applicable law, including under the Australian Consumer Law.

16.4 No Liability for Authorised Clients or BYO Endpoints

To the maximum extent permitted by law, Loovie is not liable for any loss or damage arising from (a) actions taken on your account by a third-party application you authorised, (b) any BYO endpoint you configured (including downtime, data loss, unauthorised access, or content produced by it), or (c) the terms or conduct of any infrastructure provider hosting your BYO endpoint.

17. Indemnification

You agree to indemnify, defend, and hold harmless Loovie, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorney's fees, arising out of or in any way connected with:

• Your access to or use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your Content or any content you submit through the Service
• Any harm caused by your use of AI-generated content
• Any action taken by a third-party application you authorised under section 4.4, including unauthorised disclosure or misuse of data the application received from the Service;
• Your configuration or operation of a BYO endpoint, including any breach of your infrastructure provider's terms or any claim arising from content shipped to or from the endpoint.

18. Termination

18.1 Termination by You

You may terminate your account at any time through the app settings. To cancel a subscription, use the App Store or Google Play, whichever you subscribed through. Termination does not entitle you to any refunds unless required by law.

18.2 Termination by Us

We may suspend or terminate your account immediately if:

• You violate these Terms
• We suspect fraudulent or illegal activity
• We are required to do so by law
• We discontinue the Service

18.3 Effect of Termination

Upon termination, your right to use the Service immediately ceases. We may delete your account and content, though some information may be retained as required by law or for legitimate business purposes.

18.4 Revocation of Third-Party Client Access

Independent of any action against your account, Loovie may at any time revoke, suspend, or rate-limit any third-party application's access to the MCP API (including all tokens issued to it under Dynamic Client Registration) if the application abuses the Service, violates these Terms, or poses a security risk. Where practicable we will notify you, but we may act without notice where required to protect the Service or other users.

19. Governing Law

These Terms are governed by the laws of Victoria, Australia, without regard to its conflict of law principles. The parties agree to submit to the exclusive jurisdiction of the courts located in Melbourne, Victoria, Australia.

For users outside Australia, these Terms are also subject to any mandatory consumer protection laws in your jurisdiction that cannot be overridden by choice of law.

20. Dispute Resolution

20.1 Informal Resolution

Before initiating any formal proceedings, you agree to attempt to resolve any dispute informally by contacting us at support@loovie.app. We will attempt to resolve the dispute informally within 30 days.

20.2 Arbitration (Where Applicable)

If informal resolution fails and arbitration is enforceable in your jurisdiction, disputes shall be resolved through binding arbitration in accordance with the Australian Centre for International Commercial Arbitration rules.

20.3 Class Action Waiver

To the extent permitted by law, you agree to resolve disputes on an individual basis and waive any right to participate in class actions.

21. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on our website
• Updating the "Last Updated" date
• Sending notice through the App or via email for significant changes

Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service.

The introduction of the MCP API (section 5.4) and BYO mode (section 5.5) constitutes a material change. Where you enable either feature for the first time after these Terms take effect, you will be required to actively acknowledge their additional risks before use.

22. General Provisions

22.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms for specific features, constitute the entire agreement between you and Loovie.

22.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in effect.

22.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.

22.4 Assignment

You may not assign or transfer these Terms or your rights under them. We may assign our rights and obligations without your consent.

23. Contact Information

If you have any questions about these Terms or need to contact us:

For support issues, please contact us through the app's support feature for fastest response.