Terms and Conditions

1. Introduction

Welcome to Loovie ("we," "us," "our," or the "Company"). Loovie is an AI-powered video creation platform available as a mobile application for iOS and Android devices (the "Service" or "App"). These Terms and Conditions ("Terms") govern your access to and use of our Service, including any content, functionality, and services offered through our mobile application and website located at https://loovie.app.

By using Loovie, you enter into a legally binding agreement with us. Please read these Terms carefully before using our Service. If you do not agree to these Terms, you must not access or use our Service.

These Terms apply to all users, including visitors, registered users, and subscribers to our paid services. Additional terms may apply to specific features or services, which will be disclosed to you when you access those features or services.

2. Acceptance of Terms

By accessing or using Loovie, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. Your continued use of the Service constitutes your ongoing acceptance of these Terms.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and your acceptance of these Terms will be treated as acceptance by that organization.

3. Eligibility

3.1 Age Requirements

You must be at least 13 years of age to use our Service. If you are between 13 and 18 years of age (or the age of legal majority in your jurisdiction), you may only use the Service with the permission and under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

3.2 Compliance

You must comply with all applicable laws and regulations in your jurisdiction. You are responsible for ensuring that your use of the Service is lawful in your country of residence.

3.3 Restricted Jurisdictions

The Service is not available in countries subject to embargoes or sanctions by Australia, the United States, the European Union, or other applicable jurisdictions. You represent that you are not located in such a country and are not on any government prohibited party list.

4. Account Registration and Security

4.1 Account Creation

To access certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.

4.3 Account Restrictions

You may not:

• Create multiple accounts for the same individual
• Share your account credentials with others
• Use another person's account without permission
• Create an account using false or misleading information
• Create accounts through automated means or bots

5. Service Description

5.1 Core Features

Loovie provides AI-powered video and audio generation services including:

• Text-to-video generation using AI models
• Image-to-video conversion
• AI music generation with customizable genre, mood, tempo, and lyrics
• Character library for consistent character creation
• Background library for scene consistency
• Timeline editor for multi-clip projects
• From Last Frame automation for seamless video continuity
• Fill the Gap auto-transition generation
• Caption generation and editing
• Video export in various formats and resolutions

5.2 Service Availability

While we strive to provide uninterrupted service, we do not guarantee that the Service will be available at all times. We may modify, suspend, or discontinue any aspect of the Service at any time, including the availability of any feature, database, or content.

5.3 Service Modifications

We reserve the right to modify or discontinue features, add new features, or change the Service's functionality without prior notice. Such changes may affect your stored content, projects, or credits.

6. Subscriptions and Credits

6.1 Subscription Tiers

Loovie offers multiple subscription tiers:

• Free Tier: Limited features with watermarked exports
• Hobby Tier: 1080p exports, no watermarks
• Creator Tier: Priority processing, advanced features
• Studio Tier: All features unlocked, best value per credit

6.2 Credit System

Our Service operates on a credit-based system:

• 1 credit = 1 second of video generation at 768p resolution (2 credits per second at 1080p)
• 1 credit = 1 AI music track generation (regardless of duration)
• Credits roll over month-to-month up to your tier's limit (Free: 0, Hobby: 30, Creator: 100, Studio: 300)
• Credits are non-transferable between accounts
• Free exports do not consume credits
• Unused credits have no cash value and cannot be refunded

6.3 Auto-Renewal

Paid subscriptions automatically renew at the end of each billing period unless cancelled. You authorize us to charge your payment method on a recurring basis for the subscription fee.

6.4 Price Changes

We may change subscription prices with 30 days' notice. Price changes will take effect at the start of your next billing period. Your continued use of the Service after price changes indicates your acceptance of the new prices.

7. Payment Terms

7.1 Payment Processing

Payments are processed through the Apple App Store, Google Play Store, or our authorized payment processors. By providing payment information, you authorize us to charge the applicable fees to your payment method.

7.2 Billing

You agree to pay all fees associated with your subscription plan. All fees are in United States Dollars (USD) unless otherwise specified. You are responsible for all taxes and fees associated with your subscription.

7.3 Failed Payments

If payment fails, we may suspend or terminate your access to paid features. You remain responsible for any uncollected amounts.

8. Refunds and Cancellations

8.1 Subscription Cancellation

You may cancel your subscription at any time through your account settings or the respective app store. Cancellation takes effect at the end of the current billing period, and you will retain access to paid features until then.

8.2 Refund Policy

In compliance with Australian Consumer Law:

• Refunds are provided where required by law
• If the Service has a major failure that cannot be remedied
• If the Service is significantly different from what was described
• Credits purchased are generally non-refundable unless required by law

8.3 App Store Policies

Refunds for purchases made through app stores are subject to the respective store's refund policies. We do not control these policies and cannot guarantee refunds for app store purchases.

9. Content and Intellectual Property

9.1 Our Intellectual Property

The Service, including its design, features, and content (excluding user-generated content), is owned by Loovie and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service.

9.2 Trademarks

"Loovie" and our logo are our trademarks. You may not use our trademarks without our prior written permission.

9.3 Feedback

Any feedback, suggestions, or ideas you provide about the Service become our property and may be used without compensation to you.

10. User-Generated Content

10.1 Your Content

You retain ownership of content you upload to the Service ("Your Content"), including text prompts, images, and other materials. However, by uploading content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display Your Content solely for the purpose of providing and improving the Service.

10.2 Content Responsibilities

You are solely responsible for Your Content and represent that:

• You own or have the necessary rights to use and authorize us to use Your Content
• Your Content does not infringe any third-party rights
• Your Content complies with these Terms and all applicable laws

10.3 Content Monitoring

We may, but are not obligated to, monitor, review, or remove Your Content at our discretion if we believe it violates these Terms or applicable laws.

11. AI-Generated Content

11.1 Ownership of AI Output

Subject to these Terms and applicable law, you own the AI-generated videos created using the Service ("AI Output"), provided you have the rights to any input content used. We do not claim ownership of your AI Output.

11.2 AI Limitations

You acknowledge that:

• AI-generated content may contain errors, inaccuracies, or unintended results
• AI models may produce similar outputs for similar inputs from different users
• We do not guarantee uniqueness of AI Output
• AI Output may not be eligible for copyright protection in all jurisdictions

11.3 Responsible Use

You agree not to use AI Output to:

• Create deepfakes or misleading content about real persons
• Impersonate others or create deceptive content
• Violate any person's rights, including privacy and publicity rights
• Create content that violates these Terms or applicable laws

11.4 Third-Party AI Services

Our Service uses third-party AI models including MiniMax (directly or via Kie) for video and audio generation, and Google (via OpenRouter) for image generation. Your use of these features is subject to the respective third-party terms and limitations.

12. Prohibited Uses

You agree not to use the Service to:

• Violate any laws or regulations
• Create, distribute, or store illegal content
• Infringe intellectual property rights
• Create or distribute adult content, violence, or hate speech
• Harass, abuse, or harm others
• Create spam or unsolicited communications
• Engage in fraudulent or deceptive practices
• Attempt to gain unauthorized access to the Service or other systems
• Reverse engineer, decompile, or disassemble the Service
• Use automated systems or bots to access the Service
• Circumvent any content filtering or security measures
• Resell or commercially exploit the Service without authorization
• Create content depicting minors in any inappropriate context
• Generate content that could cause harm to individuals or groups

Violation of these prohibitions may result in immediate termination of your account and legal action.

13. Privacy and Data Protection

13.1 Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our data practices as described in the Privacy Policy.

13.2 Data Security

We implement reasonable security measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

13.3 International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. By using the Service, you consent to such transfers in accordance with applicable data protection laws.

13.4 GDPR Compliance

For users in the European Economic Area, we comply with the General Data Protection Regulation (GDPR). You have rights to access, correct, delete, and port your personal data as outlined in our Privacy Policy.

14. Third-Party Services

14.1 Third-Party Integration

The Service integrates with third-party services including:

• AI model providers (MiniMax directly or via Kie, Google via OpenRouter)
• Payment processors (Apple, Google, RevenueCat)
• Authentication and database services (Supabase)
• Cloud infrastructure (Cloudflare)
• Error monitoring (Sentry)
• Analytics (PostHog)

14.2 Third-Party Terms

Your use of third-party services is subject to their respective terms and privacy policies. We are not responsible for third-party services or their practices.

14.3 Links to Third-Party Sites

The Service may contain links to third-party websites. We are not responsible for the content or practices of these sites.

15. Warranties and Disclaimers

15.1 Service "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, EXCEPT AS REQUIRED BY APPLICABLE LAW INCLUDING AUSTRALIAN CONSUMER LAW.

15.2 No Guarantee

We do not guarantee that:

• The Service will meet your requirements
• The Service will be uninterrupted or error-free
• The results obtained will be accurate or reliable
• Any errors will be corrected

15.3 Consumer Guarantees

Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies under the Australian Consumer Law or other applicable consumer protection laws that cannot be excluded.

16. Limitation of Liability

16.1 Maximum Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIMS UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

16.2 Exclusion of Damages

WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, OR GOODWILL.

16.3 Exceptions

These limitations do not apply to liability that cannot be excluded or limited under applicable law, including under the Australian Consumer Law.

17. Indemnification

You agree to indemnify, defend, and hold harmless Loovie, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorney's fees, arising out of or in any way connected with:

• Your access to or use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your Content or any content you submit through the Service
• Any harm caused by your use of AI-generated content

18. Termination

18.1 Termination by You

You may terminate your account at any time through the app settings. To cancel your subscription, you must do so through the Apple App Store or Google Play Store where you originally subscribed. Termination does not entitle you to any refunds unless required by law.

18.2 Termination by Us

We may suspend or terminate your account immediately if:

• You violate these Terms
• We suspect fraudulent or illegal activity
• We are required to do so by law
• We discontinue the Service

18.3 Effect of Termination

Upon termination, your right to use the Service immediately ceases. We may delete your account and content, though some information may be retained as required by law or for legitimate business purposes.

19. Governing Law

These Terms are governed by the laws of New South Wales, Australia, without regard to its conflict of law principles. The parties agree to submit to the exclusive jurisdiction of the courts located in Sydney, New South Wales, Australia.

For users outside Australia, these Terms are also subject to any mandatory consumer protection laws in your jurisdiction that cannot be overridden by choice of law.

20. Dispute Resolution

20.1 Informal Resolution

Before initiating any formal proceedings, you agree to attempt to resolve any dispute informally by contacting us at support@loovie.app. We will attempt to resolve the dispute informally within 30 days.

20.2 Arbitration (Where Applicable)

If informal resolution fails and arbitration is enforceable in your jurisdiction, disputes shall be resolved through binding arbitration in accordance with the Australian Centre for International Commercial Arbitration rules.

20.3 Class Action Waiver

To the extent permitted by law, you agree to resolve disputes on an individual basis and waive any right to participate in class actions.

21. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on our website
• Updating the "Last Updated" date
• Sending notice through the App or via email for significant changes

Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service.

22. General Provisions

22.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms for specific features, constitute the entire agreement between you and Loovie.

22.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in effect.

22.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.

22.4 Assignment

You may not assign or transfer these Terms or your rights under them. We may assign our rights and obligations without your consent.

23. Contact Information

If you have any questions about these Terms or need to contact us:

For support issues, please contact us through the app's support feature for fastest response.